Frequently Asked Questions

We specialise in CCTV systems, intruder alarms, and access control for both residential and commercial properties. We also offer security upgrades, system takeovers, and ongoing maintenance and support services.

Yes, we provide completely free, no-obligation site surveys. We'll visit your property, assess your security needs, and provide expert recommendations tailored to your requirements with transparent pricing.

We serve Bedfordshire and surrounding areas across the UK. We work with both commercial and residential properties. Contact us to confirm if we cover your specific location.

Installation time varies depending on the size and complexity of the system. A typical residential CCTV system can take 1-2 days, while larger commercial installations may take longer. We'll provide an accurate timeframe during your site survey.

We require a 50% deposit upon acceptance of the quote, with the remaining 50% due on completion. Payment is made via bank transfer. All equipment remains the property of F13 Security until full payment is received.

Yes! All equipment is covered by the manufacturer's warranty (typically 12 months), and we offer a 12-month workmanship guarantee from the date of installation. The warranty covers installation quality but does not include misuse, tampering, or external damage.

Absolutely! Modern CCTV systems allow you to view live footage and recordings from your smartphone, tablet, or computer from anywhere in the world. We'll set this up and provide full training during installation.

Yes, F13 Security is fully insured with public liability coverage. We hold all necessary industry qualifications and operate to professional standards on every installation.

Yes, if you're using CCTV, you must comply with UK GDPR regulations. This includes registering with the ICO where required and displaying appropriate signage. We can advise you on compliance requirements, but it remains the client's responsibility to ensure their system use is compliant.

We provide basic training on system use as part of every installation. Post-installation support is available, and we offer optional maintenance service plans. Call-outs outside the warranty period may be subject to additional charges.

Yes, we can take over and maintain existing security systems. We'll assess your current setup, identify any issues or upgrades needed, and provide ongoing support and maintenance.

Cancellations must be made in writing at least 48 hours before the scheduled installation date. Please note that deposits may be non-refundable if significant costs have already been incurred.