Please read these policies carefully before engaging our services
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"Client" refers to the individual or organisation
engaging F13 Security for products and/or services.
"F13 Security" refers to the service provider
supplying and installing CCTV and associated systems.
"Agreement" refers to the signed acceptance of the
quote provided, including these terms and conditions.
A 50% deposit is required upon acceptance of the quote. The remaining 50% is due on the day of completion unless otherwise agreed in writing. Payment must be made via bank transfer. Late payments may incur a 5% monthly interest charge. All equipment remains the property of F13 Security until full payment is received.
The scope of work is based on a visual assessment at the time of quotation. Any unforeseen installation complications (e.g. hidden pipework, access restrictions) may result in additional charges. Any variations or additions must be confirmed in writing and may affect the total cost.
The client is responsible for ensuring that all areas where work is to be carried out are accessible and safe. F13 Security will take reasonable care during installation but is not liable for unavoidable cosmetic damage during cable routing or drilling unless due to negligence. Power and network connectivity must be provided by the client unless specifically included in the quote.
All equipment is covered by the manufacturer's warranty (typically 12 months). F13 Security offers a 12-month workmanship guarantee from the date of installation. The warranty does not cover misuse, tampering, third-party interference, or damage due to electrical faults, weather events, or vandalism.
Post-installation support includes basic training on system use. Ongoing maintenance or call-outs outside the warranty period may be subject to additional charges. Optional service plans are available and can be quoted separately.
It is the client's responsibility to ensure their use of CCTV systems complies with the UK General Data Protection Regulation (UK GDPR). This includes registering with the Information Commissioner's Office (ICO), where required, and displaying appropriate signage. F13 Security accepts no liability for the client's non-compliance with data protection laws.
F13 Security is not liable for any loss, theft, or damage that occurs despite the installation of security systems. Under no circumstances shall liability exceed the total amount paid by the client for the work undertaken. Nothing in these terms excludes liability for death or personal injury caused by negligence.
Cancellations must be made in writing at least 48 hours before the scheduled installation date. Deposits may be non-refundable if significant costs have already been incurred.
These terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For further information, support, or queries about these terms,
please contact:
F13 Security Ltd
Email:
[email protected]
Phone:
07849 049860
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F13 Security Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website f13securityltd.com or use our services.
We may collect the following types of information:
We use your information for the following purposes:
We process your personal data under the following lawful bases:
We do not sell your personal information. We may share your data with:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:
You have the following rights regarding your personal data:
To exercise any of these rights, contact us at [email protected]
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Our website may contain links to third-party websites (e.g., Instagram, Google Maps). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
F13 Security Ltd
Email:
[email protected]
Phone:
07849 049860
Data Protection Authority: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.
How we use cookies on f13securityltd.com
This Cookie Policy explains how F13 Security Ltd uses cookies and similar tracking technologies on our website. By using our website, you consent to the use of cookies as described in this policy.
Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences, analyze how you use the site, and improve your browsing experience.
These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas.
We use Google Analytics to understand how visitors interact with our website. These cookies collect anonymous information about page visits, traffic sources, and user behavior.
These cookies help us improve website performance by collecting information about how visitors use our site, including which pages are most popular and if users encounter errors.
We may use third-party services that set their own cookies:
These third parties have their own privacy policies governing the use of cookies. We recommend reviewing their policies for more information.
You have the right to accept or reject cookies. Here's how:
Most web browsers allow you to control cookies through their settings. To manage cookies:
You can prevent Google Analytics from tracking your activity by installing the Google Analytics Opt-out Browser Add-on:
Download Google Analytics Opt-out Add-onPlease note: Disabling cookies may affect your browsing experience and some features of our website may not function properly.
Cookies can be categorized by lifespan:
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Please review this page periodically for updates.
If you have questions about our use of cookies, please contact:
F13 Security Ltd
Email:
[email protected]
Phone:
07849 049860
For more information about cookies and how to manage them, visit: